Accessibility
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Accessibility

Image of waterpark visitor with special accessibility requirementsAdventure Bay Family Water Park is committed to providing all of our guests with a safe experience full of fun. We encourage guests to review our safety information as well as our height requirements for our attraction​s​ prior to your visit.

 
If you have a question that is not addressed in our safety information, or have an inquiry in regards to a guest with a disability please contact:

 
Jen Knights, Manager - Adventure Bay Family Water Park
Phone:519-253-2300 x 2920
 
 
Jen Knights or another staff team member will reply to your inquiry within 2 business days. 
 
General Information
  • Adventure Bay Family Water Park is a participatory water park with physically demanding activities where you are in charge of your own ride experience.
  • You should assess your physical capabilities and swimming skills before participating.
  • Take some time to observe an attraction and read any signage before you decide to ride.

Support Persons 

  • Adventure Bay Family Water Park is committed to welcoming people with disabilities including those who are accompanied by a support person. If a support person accompanies a visiting person with a disability, staff will ensure that both persons are entitled to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises. 
  • Adventure Bay has partnered with Access 2 Entertainment to offer support persons entering the water park free admission with an Access 2 Entertainment Card.

Accessibility Features and Assistive Devices Throughout the Building 

  • The elevator is located adjacent to the main lobby stairs. 
  • Doors are 42" wide. 

Accessible Restrooms and Change Areas 

  • Private Family/Group restrooms (including showers and changing areas) are located in the Family Change Room.
  • The Family Change Room offers a ceiling lift, adult-sized change tables, accessible washroom stalls, bathing and changing areas.

Accessible Pool Area and Attractions

  • Most attractions require transfer from wheelchair/transport device into/out of the attraction tube.
  • Ramped attraction access is available to the Lazy River, and there is zero beach entry into the Wave Pool. All other attractions require at least one step into/out of the attraction.
  • All waterslides (with the exception of those within the Splash Zone) require tubes or rafts. Tubes or rafts are to be carried by the guest from the tube pickup area to the attraction entry or are available at the top of the attraction (the Python).
  • A pool lift is available in the Activity Pool; weight limit is 400 lbs.
  • Flotation aids designed for adults who can support themselves in water but need assistance to walk are available.
  • Life jackets are available to assist individuals who have a loss of autonomy and mobility. 

Lines and Queuing

  • Due to the unique nature of our attractions, we do not offer a 'front of line' pass. All guests must wait in the standard ride queuing.

Accessible Parking

  • Accessible parking spaces are located on the West side of the building and require province-issued placard/license plate. Parking is Pay-and-Display.

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